Your rights when it comes to repairs

You have a legal right to choose who repairs your car, even if you’re making a car insurance claim for it.

According to legislation known as the Block Exemption Regulation, your insurer can’t force you to use their repairers and they’ll still pay out for the repairs if your claim’s accepted.

It means you can choose to use a garage you know and trust to do a good job, and saves you traveling to your insurer’s chosen repairer.